Editing Project:Village pump (technical) (section)

==Logging in to OTRS==
I was trying to read an OTRS ticket, but found myself unable to log in to do so. I followed [https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom;TicketID=12283696#14922383 this link] and was asked for my username + password, but was told the password was wrong when I supplied it. So I said I'd lost it (not true, but there didn't seem to be anything else to do) and was told I'd been sent password reset instructions by e-mail. No e-mail arrived. Help? I suppose it's possible that I created a separate password for the OTRS thing years ago and failed to make a note of it ''and'' failed to both save it in my Firefox privacy thing and to link an e-mail to it (though I don't think so), but what can I do now? I'm really scared to test my Wikipedia password by logging out and then back in, but sooner or later of course I will simply ''be'' logged out - you know it happens. Will I at that time ever be able to get back in to my Wikipedia account? And what's wrong with "Wikimedia vrt" that it won't let me log in to read the ticket?  [[User:Bishonen|Bishonen]] &#124; [[User talk:Bishonen|tålk]] 08:30, 11 August 2022 (UTC).
:@[[User:Bishonen|Bishonen]], you could try logging in, in an incognito window, so that it won't log you out.&nbsp;&#8213;&nbsp;<span id="Qwerfjkl:1660215252566:WikipediaBWLCLNVillage_pump_(technical)" class="BawlCmt">[[User:Qwerfjkl|<span style="background:#1d9ffc; color:white; padding:5px; box-shadow:darkgray 2px 2px 2px;">Qwerfjkl</span>]][[User talk:Qwerfjkl|<span style="background:#79c0f2;color:white; padding:2px; box-shadow:darkgray 2px 2px 2px;">talk</span>]] 10:54, 11 August 2022 (UTC)</span>
::Sorry, what? How do I get an incognito window without first logging out (which I'm now scared to do)? Please make all explanations in "for dummies" mode. [[User:Bishonen|Bishonen]] &#124; [[User talk:Bishonen|tålk]] 11:03, 11 August 2022 (UTC).
:::{{replyto|Bishonen}} Follow the instructions [https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history here] or press control-shift-p on Windows/Linux or command-shift-P on a Mac. '''[[User:Graham87|Graham]]'''[[User talk:Graham87|<span style="color: green;">87</span>]] 11:40, 11 August 2022 (UTC)
::::Right. I have now tried that, but got exactly the same result. [[User:Bishonen|Bishonen]] &#124; [[User talk:Bishonen|tålk]] 11:56, 11 August 2022 (UTC).
:::::@[[User:Bishonen|Bishonen]] Are you a VRT agent? If not then you can't access Wikimedia vrt. [[User:Nthep|Nthep]] ([[User talk:Nthep|talk]]) 12:27, 11 August 2022 (UTC)
::::::I'm not. But I used to be able to read OTRS tickets all the same. Did I use the wrong kind of link? Another admin sent it to me because they wanted my opinion on the unblock request. [[User:Bishonen|Bishonen]] &#124; [[User talk:Bishonen|tålk]] 13:25, 11 August 2022 (UTC).
:::::::@[[User:Bishonen|Bishonen]] I don't see you on the [[otrswiki:List of accounts]] (or the List of accounts/closed list). Note, vrt-wiki, and ticket.wikimedia.org don't use your WMF SUL logon, but a different account. If you have a different username there, we can look for it; otherwise this seems to be working as expected?  Perhaps you are thinking about the [[Wikipedia:Unblock Ticket Request System]] tickets where unblock requests normally go, that uses SUL logon. — [[User:Xaosflux|<span style="color:#FF9933; font-weight:bold; font-family:monotype;">xaosflux</span>]] <sup>[[User talk:Xaosflux|<span style="color:#009933;">Talk</span>]]</sup> 13:32, 11 August 2022 (UTC)
::::::::Oh. Yes, maybe I was thinking of UTRS. I think I'll just decide it wasn't really important to look at the request. Thanks, everybody, for your help. [[User:Bishonen|Bishonen]] &#124; [[User talk:Bishonen|tålk]] 15:07, 11 August 2022 (UTC).